Notice of non-discrimination
At ºÚÁÏÉç, we’re committed to being an inclusive health care company.?
ºÚÁÏÉç, Inc. (ºÚÁÏÉç) complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, gender identity, or sexual orientation. ºÚÁÏÉç does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, gender identity, or sexual orientation.
ºÚÁÏÉç provides free auxiliary aids and services to people with disabilities to communicate effectively with our organization, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, and other written formats)
ºÚÁÏÉç also provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, please contact ºÚÁÏÉç Member Services at?1-800-434-2347. If you’re deaf or hard of hearing, please call?711.
If you feel that ºÚÁÏÉç failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, gender identity, or sexual orientation, you can file a complaint with ºÚÁÏÉç Executive Director of Compliance & Risk Management by phone, fax, or email at:
Kethra Barnes
Executive Director of Compliance & Risk Management
Phone: 210-510-2607 |?TTY:?711
Fax: 210-358-6014
Email: kbarnes@cfhp.com
If you need help filing a complaint, ºÚÁÏÉç is available to help you. If you wish to file a complaint regarding claims, eligibility, or authorization, please contact ºÚÁÏÉç Member Services at 1-800-434-2347.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at: .
You may also file a complaint by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019 | TTY: 1-800-537-7697
Complaint forms are available at
Language Assistance
ENGLISH: ATTENTION: Free language
assistance services are available to you.
Call 1-800-434-2347 (TTY: 711).
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su disposici¨®n servicios gratuitos de
asistencia ling¨¹¨ªstica. Llame al 1-800-
434-2347 (TTY: 711).
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